Privacy Policy

1. Introduction

Thumb Cooling & Heating ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website thumbcoolingandheating.com, use our services, or communicate with us.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

• Name and contact information (email address, phone number, mailing address)
• Business information (company name, job title)
• Account credentials (username, password)
• Payment information (processed securely through third-party providers)
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our site
• Referring website addresses

3. How We Use Your Information

We use collected information to:

• Provide and maintain our services
• Communicate with you about our services, updates, and support
• Send service-related notifications and alerts
• Process transactions and send related information
• Respond to your inquiries and provide customer support
• Improve our website and services
• Comply with legal obligations

4. SMS/Text Messaging

If you opt in to receive SMS notifications from Thumb Cooling & Heating, you consent to receive text messages regarding:

• Service status alerts and outage notifications
• Important account updates
• Appointment reminders and confirmations
• Service-related communications

Message Frequency: Message frequency varies based on your account activity and service status.
Message and Data Rates: Message and data rates may apply depending on your mobile carrier plan.
Opt-Out: You can opt out at any time by replying STOP to any message.
Help: Reply HELP for assistance or contact us.

We will not share your phone number with third parties for their marketing purposes. Your phone number is only used for the purposes described in this policy.

5. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third parties who perform services on our behalf (hosting, payment processing, analytics)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information
• Opt out of marketing communications
• Opt out of SMS notifications by replying STOP
• Request information about the data we hold about you

To exercise these rights, please use our contact form.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze site usage, and assist in our marketing efforts. You can control cookies through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

Thumb Cooling & Heating
8430 N Van Dyke Rd
Cass City, Michigan 48726
You can also reach us through our contact form.